The broad range of tools in DRE, including diagnostic and troubleshooting functions, make it easy to quickly find and resolve issues users may be experiencing. Best Cloud Solution: Dameware Remote Everywhere (DRE) Remote desktop solutions, then, should take this capability into account.
As screen sharing becomes more and more common at organizations, collaborators need to be able to view each other’s desktops, including multiple monitors. Multiple monitor compatibility is important for both remote access and remote support. Choosing the Right Multi-Monitor Remote Desktop Connection Solution
Not all remote desktop tools are built to view or access multiple endpoint monitors, so you should make sure to choose a remote solution designed with this capability in mind. Remote desktop connection tools should be designed to be easy to use and to provide multi-monitor desktop support for Mac, Windows, and Linux operating systems-meaning when accessing a user’s workstation, you can switch between viewing each of their monitors with the click of a button.
However, user reliance on multi-monitor displays doesn’t have to be a technical support challenge. If a user’s workstation features two or more monitors, attempting to maneuver between view screens or dragging and dropping files could be difficult during high traffic periods. In many cases, using remote desktop software to troubleshoot and resolve a user’s issue is as effective as working on the problem in person-only a much more efficient use of time and resources. Of course, remote desktop software can be a useful tool for IT departments because it allows technicians to access or control users’ computers from a remote location. Support technicians need full access to an end user’s visual display. Remote Access and Multiple Monitor Compatibility Of course, since using multiple monitors has become common-if not expected-the ability to provide multi-monitor desktop support has become likewise essential.įor help desk techs looking for multi-monitor desktop support in their remote desktop troubleshooting tools, I suggest starting with Dameware ® Remote Everywhere from SolarWinds, and I explain why below. The ability to see multiple applications at once, or to more easily drag and drop files between finder windows, may seem like a minor increase in the accessibility, but over time, the ease of access not only improves productivity, but can also improve a user’s satisfaction, morale, and mood. Consumers have been curious about the benefits of using multi-monitor displays for years now, and according to some studies, using multiple monitors can increase a user’s productivity by up to 30% or more.
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